Welcome to our general FAQ page. Don't see what you're looking for below? We can help! Check out our awesome user guide or simply email us your question.
Is there some kind of contract, or can I cancel at any time?
There are no contracts unless you want there to be contracts. After the one-time design fee, you pay by the month and you can change subscriptions for your website at any time. It's all up to you! You can upgrade, downgrade, or cancel without ever contacting us. You're in control.
Read our letter to you: No Contracts, No Hassles.
I already have a website - why should I need yours?
Arora's websites work differently. The simple tools let anyone add to and edit their own website. Anyone. Don't believe us? Check out the features and see for yourself. You can save time and money by using your own staff to manage and update your site.
Can I use a custom domain name (www.mybusiness.com)?
Absolutely. Part of the ordering process is letting us know what your business name is and what domain name you'd like to have. We'll buy the domain for you and take care of all the technical stuff, so you don't have to. We'll also take care of the yearly fees associated with the domain, so you never have to worry about it.
What if I already own my domain?
That's fine. We'll work with you to either transfer it to us, or help you step by step to set your domain up to work with our system. It's as easy as that.
Once you buy my domain, who owns it?
You do. Just because we buy it for you does not mean we'll keep it for ourselves if you ever wish to take your business elsewhere. We'll work with you to transfer it to wherever you want it to go. At least that's the plan... no one has left us yet!
Who do I contact if I have a question?
Fill out our contact form or email us anytime at firstname.lastname@example.org. Our office hours are Monday through Friday, 8:00am to 6:00pm Central time (US). We'll do our best to get back to you as soon as humanly possible.
How do I order custom websites?
Custom websites are a much more personalized branding option for your company. We currently have multiple options that are based on the needs of most businesses. Click on the following link to fill out a free consultation form.
How secure are your websites?
Extremely secure. Our websites reside in a tier four hosting center located in Dallas, TX. It's one of the largest facilities of its kind in the United States and it includes numerous backups on all crucial systems. In short, our hosting environment is state of the art and is one of the most secure systems available.
Does it work on a Mac?
Yes! and on PCs. Our content management system is all online so there's nothing to install. All you need is an internet connection and a modern web browser. Both Safari and Firefox are supported on Mac. On the PC, we officially support IE 6 or later and Firefox. Linux users can also use Firefox.
Do I get email?
We provide up to ten domain-based email accounts for custom website customers. We also provide emails a la carte; just send us a message describing what you need and we'll give you a quote!